Lacoste & Hackett



New Products


  • 1:How much shipping will be charged for each order and how can I track my parcel online?

    No matter how many items you purchase per order, Order Less £52 Pay £6.23 shipping charge,over £52 free shipping.

    The shipping of your parcel is online traceable. After your order is shipped out, a confirmation email with the online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email.

  • 2: How safe is shopping on

    In the whole checkout process, we utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. And we do not store your card details (that is why we ask for them for every order placed).

  • 3:How long will it take to receive a refund of my return?

    The product you wish to return must be in original conditions, i.e. unworn, unwashed, with all tags attached. Otherwise the items will be returned to you.

    Refunds will be credited to the original way of payment only. After we get your retuned parcel, we will contact you. Please allow up to 7 working days from the date we receive your return to process your refund.

  • 4: How can I pay online?

    There are currently two ways to pay. Customers can finish online payment with most major credit cards.

    A. Online payment with credit cards is the most frequently used payment method, which is fast and efficient. We accept most major cards like Visa, Visa Electron, JCB.
    B.If customers don't have credit cards, or need to buy a large sum of goods, we strongly recommend PayPal,but the Paypal handle fee will be paid by yourself.

  • 5: Do you offer discounts on bulk orders?

    When you make a large, one-off purchase on our website, please contact us firstly at You can benefit from discounts.

  • 6:Will I get an order confirmation?

    Once you have placed an order, a confirmation email with the order details will be automatically sent to your registered email by our system.

  • 7: Do you ship your merchandise worldwide?

    Yes, We have partnered with a number of reputable shipping companies for the many destinations we service worldwide. These include DHL, Parcelforce, FedEx, and UPS.

  • 8:When will my products be delivered?

    Your ordered item will be shipped out, and a confirmation email with the tracking number and link will be sent to you by email. Usually the item will arrive in 5 working days.

  • 9:What if I'm not in when you deliver?

    Deliveries will usually be made Monday to Friday, between 9am and 6pm. If you or the intended recipient is not available, you can contact your local post office with your tracking number directly to arrange re-delivery or collect the parcel personally.